Returns & Exchanges

At E-Cigz Vape Shop, we want you to be completely satisfied with your fashion-forward apparel and accessories. If your order doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and labels remain intact to qualify for a refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your replacement item within 5-7 business days.